FAQ - FREQUENTLY ASKED QUESTIONS

View the Widex BEYOND pairing video here. Read more

You can download the App in the Apple App Store. Read more

No, ear-level controls are not available on DREAM custom models; program changes and volume control are accessed by remote control only (RC-DEX or M-DEX) for our wireless models. Read more

No, ear-level controls are not available on CLEAR custom models; program changes and volume control are accessed by remote control only (RC-DEX or M-DEX). Read more

No, FASHION is only available in the DREAM family. Read more

No, the CROS is compatible with DREAM wireless models only. Read more

VS-D is Direct Audio input-compatible.  The SCOLAflex-i FM receiver can be attached via a slide-on connection to the bottom of the hearing aid. Alternatively, a 3-pin DAI adapter is available when using DAI equipment featuring a 3-pin Europl... Read more

The Output Extender is a 60 mm long folded sound bore that increases the maximum output by approximately 7 dB in the 1 kHz region, shifting the resonant peak to produce greater low-frequency output and a BTE-like sound quality. The Output Extende... Read more

The MENU family is  compatible with the RC4-1 or RC4-2 remote controls as well as the T-DEX for Bluetooth connection in MENU models equipped with telecoils. Read more

No, the MENU family is available in custom and BTE models only. Read more

No, there are no InterEar capabilities in mind. That feature is available in Widex DREAM, CLEAR, and SUPER series instruments only. Read more

The mind family is compatible with the RC4-1 or RC4-2 remote controls as well as the T-DEX for Bluetooth connection in mind models equipped with telecoils. Read more

This is possible in the DREAM family by ensuring that the the Audibility Extender feature is turned on in  the Master program. Read more

No, a telecoil program is not required. Phone+ utilizes the WidexLink wireless connection to transmit the phone signal from one hearing aid to the other, resulting in binaural hearing on the telephone.  Phone+ is only available in wireless m... Read more

Phone+ can not be accessed from the RC-Dex or M-Dex.  Phone+ can only be accessed by a long press of the program button on the hearing aid.  Use another long press on the same program button to exit the program. Read more

The patient designates the phone ear by a long press of the program button on the side they wish to to hold the phone to; this activates Phone+. For example, if they wish the right side to be the phone ear, the user needs to press and hold the pr... Read more

Yes, a tinnitus-sufferer with normal hearing may benefit from binaural devices with Zen. Read more

Fit with an open tip but choose a non-open identity in Compass (flex).  This will ensure Zen noise’s low frequency spectrum will be produced. 1. Set the hearing loss to 5dB flat. This will bring the microphone squelch down in level. 2.... Read more

Even when unilateral tinnitus is reported, a binaural Zen fitting is recommended. While tinnitus is an auditory perception that maybe localized to the right ear, left ear, both ears or middle of the head, the generators of tinnitus lie centrally ... Read more

The risk with Zen noise is that the compressors in the hearing aid can affect Zen noise as it is a soft input at the same time as the compressors are trying to use microphone squelch (expansion) to reduce circuit noise levels.  This can resu... Read more

Habituation is a process that takes time. There is no set timeline, however, regularly scheduled follow-up appointments are recommended (eg., 2 weeks, 1 month, 3 months, 6 months, and so on). Focus on the evidence of progress towards goals by per... Read more

The volume of Zen depends upon the client’s hearing loss. Zen tones are presented as soft input approximately 10-12 dB SL.Read more

No, only one of each DEX device can be paired. Read more

[Please see "Information on wireless WidexLink" document] Read more

Additional programs in the receiving hearing aid are not accessible while the WIDEX CROS is in use. To access additional programs, the CROS transmitter needs to be turned off. The CROS transmitter itself does not have additional programs. Read more

For both a CROS/BI-CROS fitting, the WIDEX CROS will only transmit and reflect settings from the Master Program, including frequency response, speech and noise mode, etc. Read more

After closing the battery door, turn on the CROS transmission by pressing the button on the botton of the CROS. Read more

The volume control on the CROS adjusts the transmitted sound only. The volume control on the receiving hearing aid (DREAM 9 or FASHION) will adjust the hearing aid volume in a BI-CROS fitting but is disabled in CROS fitting as the hearing aid mic... Read more

No. When the battery runs out on the CROS transmitter, the user will hear a message indicating that the hearing aid returning to Program 1 (normally the Master Program). Read more

Simultanous streaming from both the CROS and another DEX device is not possible, however, if the signal from another DEX is stronger than CROS, it will override the CROS signal. It all depends on the signal strength of the DEX device relative to ... Read more

Although it is recommended that the CROS transmission be turned off before using streaming devices, M-DEX streaming will work while the CROS is on. To use the M-DEX for remote control functions, the CROS must be turned off. Read more

Yes, the UNI-DEX or TV-DEX can be used while the CROS is turned on, however, it is recommended that the CROS transmission be turned off before using streaming devices. Read more

It depends on proximity and environment. If the connection is unstable, turn off the CROS transmission, or use the neck loop antenna for the FM+DEX. Read more

No, because of the new dimensions of the receiver housing, it is not possible to use an existing custom ear-tip with an EasyWear receiver. Read more

No, EasyWear uses the existing earwire measuring tool. Read more

No matching is required for FM+DEX; tranmission is automatic when FM+DEX is turned on and in range of the hearing instruments (within 40 cm) . Read more

No, the FM+DEX is a wireless FM streaming device that relays the signal from an FM system to any DREAM, CLEAR, or SUPER hearing aid (including wireless CICs) via WidexLink. FM+DEX requires one FM receiver mounted to the bottom of the device in or... Read more

Yes, the FM+DEX is compatible with any FM receiver via a 3-pin Europlug connection. To specify this type of connection on the FM+DEX, slide the FM switch to the left. Read more

This is most likely due to the hearing aids not being reset after disconnecting from Compass. To reset, turn the hearing aids off then back on by opening the battery doors, counting to 10, and then closing the battery doors. Read more

Find the parameter in the phone's settings that pertains to acoustic alerts and disable it (e.g., it may be under Sound Profile, text message settings, acoustic alerts, etc). If the patient is unable to locate this setting, direct them to their c... Read more

The Music setting is designed to optimize music reproduction and the Speech setting is designed to optimise speech during mobile phone conversations.  Occasionally, a change in intensity when switching between these settings may be noticed. ... Read more

The left and right focus works by setting the microphone mode on the focus side to omni-directional and engaging an effective noise reduction scheme on the opposite side.  FreeFocus utilizes the natural head shadow effect, which can be as mu... Read more

With wireless CIC models, the FreeFocus feature will provide Left, Right and Front focus (an indication of the ear’s natural front focus ability). There is no rear focus since CIC models only have one omni-directional microphone. Read more

Yes, The patient will have the choice of front or back focus in a monaural fitting. Right or left focus is not available. Read more

Multiple devices can be paired to an M-DEX, but only ONE device can be connected at a time. The connection is controlled by the Bluetooth device, rather than the M-DEX. If the M-DEX is already connected to a certain device (e.g., a phone) and the... Read more

[Please see "Using the M-DEX with Landline Telephone" document] Read more

Matching an M-DEX to two hearing aids of different series is possible, however, it will result in restricted M-DEX functionality, such as no separate left/right volume control, FreeFocus is limited to front and rear focus only, and streaming only... Read more

No, there is no matching required for the PHONE-DEX. Read more

No, the PHONE-DEX utilizes the Widexlink wireless transmission compatible with all wireless DREAM, CLEAR and SUPER hearing aid models, and does not require a telecoil. Read more

Yes, up to 5 handsets can be registered to a PHONE-DEX base station. Read more

1. Place the new handset in the telephone base or charger.
2. On the telephone base: press and hold the find handset icon for 5-8 seconds.
3. On the handset: remove the handset from the telephone base or charger.Press MENU / SELECT ... Read more

The handset may still be attempting to communicate with its original base; ensure that the original base of the additional handset is unplugged. Read more

If the office telephone line is digital, then a converter may be needed, such as the Konexx Konference. Set it up by plugging one end of the converter into the PHONE-DEX and the o... Read more

Rematch the RC4 to the hearing aids.  If this problem re-occurs, please phone Widex technical support. Read more

[Please see "Using Multiple RC4 Remotes" document] Read more

Yes, but each hearing aid must be programmed separately. Ensure that both hearing aids have the same number of programs and the same remote control options (e.g., timer, display light, etc), so that the remote control codes will be the same. Matc... Read more

The most likely cause of strange displays on the RC4 screen is weak batteries; replace the batteries and re-match if necessary. Read more

To mute on the RC-DEX, press “-“ twice at the bottom of the volume control range. To restore the default volume level, press either “-“ or “+”. Read more

Yes, the RC-DEX can be matched to two different series of hearing aids. The hearing aids must be programmed separately and have the same number of listening programs. Make sure to reset each hearing aid after disconnecting from Compass by opening... Read more

Yes, T-DEX is compatible with any telecoil-equipped hearing aid. Read more

No, the T-DEX does not have to be matched with the hearing aids. To receive the T-DEX transmission, a telecoil (T/MT) program must be active in the hearing aids. Read more

Only one TV-DEX controller can be matched to the hearing aids, however, the controller can be used with multiple TV-DEX bases, which would allow the TV-DEX to be used with multiple TVs.  Simply place the TV-Dex into the base for 5 seconds wh... Read more

[Please see "TV-DEX Digital Audio Output Information" document] Read more

Each person would need their own TV-DEX, and attach each base to a splitter on the TV audio output. Read more

Yes, the TV-DEX can be matched to two different series of hearing aids; they must be programmed separately and have the same number of listening programs. Make sure to reset each hearing aid after disconnecting from Compass by opening and closing... Read more

No matching is required to use the UNI-DEX. Read more

A headset to PC adaptor will need to be purchased that converts the UNI-DEX 3.5mm plug into dual microphone/audio plugs. Read more

UNI-DEX may work with a home telephone if the headset jack is compatible. Read more

Neither the PHONE-DEX nor the T-DEX require matching to the hearing aids, so they are not displayed with the other DEX devices. Read more

The USB Link drivers must be first be installed before it can be connected. For installation instructions, [please see 'Installing USB Link" document] Read more

By default, the Comfort/Music/TV/Reverse Focus program is linked to the Master program and must be unlinked before they can be adjusted independently. To unlink a program from Master:

1. Select the desired program to be unlinked in... Read more

Use Overall gain offset if the overall loudness level of the program is too loud or too soft. Adjustments of this feature only affect the selected program. 
Use Telegain offset if the signal from the teleloop system (or phone) is too ... Read more

In order to program FASHION you will need Compass GPS 1.1 or later. Read more

Go to the Session Start screen, and select the Quality Assurance icon under the More Tools menu on the left navigation panel. Linear Test Mode (Test Mode 1) allows for a performance measurement of the hearing aid. Max Gain Test Mode measures the ... Read more

Ensure that the USB Link drivers have been installed. [Please see "Installing USB Link" guide]. Once the drivers have been installed, plug the USBlink into the computer. Next, open Compass GPS and go to the Session Start screen, then select Compa... Read more

Compass GPS is for programming the DREAM family of hearing aids, which can only be programmed wirelessly through the USB Link or nEARCom. Read more

Compass GPS is for programming the DREAM family and future products only. For all other products, such as CLEAR, please use Compass V5.x. Read more

For the CROS, you will need Compass GPS 1.2 or later.  First, detect and program the hearing aid like a monaural fitting.  Once complete, turn on the CROS, place on the patient, and match to the hearing aid (see CROS/BiCROS section in t... Read more

Ensure you are running Compass GPS 1.2 or later. Then, the CROS/BICROS option will be found the the Handling screen in the left navigation panel. Read more